Please try the following troubleshooting methods to ease the issue.
- Connect to a more stable signal Wi-Fi network or a 4G/5G mobile data.
- Relaunching the device and game.
- Log in to your game account on another device (It's the most efficient way to test if it is an individual issue.)
Attention: Please save the transfer code before taking the above method to prevent progress loss.
If the situation persists, please reach customer support along with the following information if possible:
- What actions you've taken in the game before your device crashes or freezes (collecting resources, recruiting heroes, engaging in the Survival Zone, etc.)?
- Did you update or reinstall the game before the issue happened?
- Your device details, including device model and OS number.